August 2009-August 2011
CQUniversity, Rockhampton, Queensland
Communication Officer, Office of Learning and Teaching (contract position)
Responsibilities: planning and implementing internal and external communications to help prepare CQUniversity for a major mandatory quality audit by the Australian Universities Quality Agency (AUQA).
Communication plan: with a website as the hub, communication methods included newsletters, email alerts, posters, postcards, articles in the student magazine, factsheets, and forums.
Results: Google Analytics analysis of the website and the results of a staff survey revealed a wide acceptance of the overall message that the Audit provided an opportunity for self-assessment that would drive the University’s on-going renewal.
When the audit-preparation team won the University’s 2010 EXCEL Award for Excellence, the Audit communications were specifically mentioned in the citation as a “significant achievement”.
November 1994-February 1995
Central Regional Health Authority, North Rockhampton, Queensland
Public Relations Officer (part-time; four-month contract)
Example of writing: “Bowel Diseases Can Change Family Life”, Morning Bulletin (Rockhampton), November 18 1994.
November 1992-March 1994
Rochester Museum & Science Center Communications Office, Rochester, New York
Example of writing: “Giant Insects Invade the RMSC!”, RMSC Newsletter, October 1993.